One click to the who’s and the why’s!
Introducing the Ticket Timeline Viewer
At Tripelhop, we’ve been working hard at crafting an app that transforms how you manage tickets in Zendesk. Our latest innovation, the Ticket Timeline Viewer, is designed to display all events within a ticket chronologically, providing a clear and intuitive timeline.
Why a new solution?
Zendesk provides a native way to view ticket events, which shows all updates and action per ticket update. While you can scroll through these events to troubleshoot an issue with triggers or look into who made a specific change, getting the full insight in what happened requires time and effort. When you’re dealing with multiple client interactions, side conversations, or various updates from triggers and automations, finding the right information can feel like looking for a needle in a haystack with the native solution.
The native events viewer in Agent Workspace.
The power of our Ticket Timeline Viewer
Our Ticket Timeline Viewer for Zendesk takes these challenges head-on. It allows you to quickly check all relevant updates and get directly usable information. For example:
Who assigned the ticket to another group?
Did the trigger I created work as expected?
Why was the ticket's priority changed? Was it changed automatically or manually?
Just like a seasoned brewer knows when to add extra hops, our app helps you pinpoint the exact changes within the ticket. Previously, answering these questions required a magnifying glass to zoom in on each tiny detail, scrutinizing every line. With our Ticket Timeline App, you can keep your glasses on, sit back comfortably, and simply command, "Show me all the tag changes" or “Show me all updates made by agent x”.
“Now you get all the info in an easy to read format. The information you need is right there, neatly organized and easy to access.”
Time-Saving Benefits
This app is a game-changer for team leads, quality analysts, and incident managers. It saves a considerable amount of time by providing a better understanding of the history and changes within each ticket. No more endless scrolling and no more missed details—just clear, concise information at your fingertips.
With the Ticket Timeline App by Tripelhop, ticket management in Zendesk has never been easier or more efficient. Save time, reduce frustration, and gain a deeper understanding of your tickets’ history. Try it today and experience the difference for yourself!
