CSAT Viewer
for Zendesk

Show the new customizable Satisfaction Survey results next to tickets.

About

The customizable CSAT Viewer displays the full survey results alongside your tickets, providing an exact rating and the customers complete feedback.

Discover the app

Zendesk’s customizable feedback surveys give you more control over your rating scale, display options and feedback questions.

By default Agent Workspace only shows you a good or bad result missing out on all that rich data. The CSAT Viewer fixes this by displaying the full survey results, including emojis, custom labels and all feedback given on the survey questions.

This application only works with the new customizable CSAT surveys.

This application only works with the new customizable CSAT surveys. •

Zendesk Survey options

  • Emoji

  • Numeric

  • Custom Text

  • Actual Rating Scale

    The CSAT Viewer shows the full rating details of your customers. You can see the rating they gave (on your 2, 3 or 5 step scale) including their actual feedback.

  • Positive Feedback

    For questions where the customer leave positive feedback you can, as opposed to the native Zendesk functionality, see the customers comments.

  • Negative Feedback

    For negative feedback you can see their rating, comment and feedback reason in more detail than in the native Zendesk view

  • Event log

    CSAT Viewer shows if and when a CSAT survey was sent to the end-user

“A detailed view into your customers’ feedback gives you the data required to make improvements in your support processes.”

Show the full detail of Zendesk’ customizable CSAT surveys

Our App replaces the limited survey results Agent Workspace provides with the full details of the customizable CSAT survey.

  • Display the actual rating given on a 2, 3 or 5 step scale

  • Show the survey type and answer options provided to the customer

  • See the written feedback of your customer

  • Get detailed insight into negative feedback reasons

This application requires you to enable the new Customizable CSAT surveys in Zendesk.

Pricing

We offer two license options, both available on the Zendesk Marketplace

Agent Based

$3 per month

Perfect for smaller instances or when you want to enable the app only for a few agents.

Instance Based

$39 per month

You pay a flat fee for the entire instance no matter how many agents you have. Ideal for bigger instances.

Check out our Help Center for more information,
or ask a question via the widget bottom right of this page.